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October 31, 2016

CRM Featured Articles

Robocall Strike Force Advances Plans to Curb Robocalls

28 Oct 2016

Depite efforts to educate consumers, Consumers Union and the FCC say the group's work is not done yet.

Qubit Adds Machine Learning to its Digital Experience Management Platform

27 Oct 2016

The DXM platform draws predictive insights to bubble up valuable customer segments.

Outreach Releases Outbound Analytics to Boost Sales Rep Productivity

25 Oct 2016

The "system of action" is designed to help sales pros drive pipeline velocity and book more customer meetings.

Viewpoints

5 Ways Customer Feedback Can Improve Your App or Website

25 Oct 2016

A two-way conversation will help keep your customers happy—and make your products and services the better for it.

A Maturity Model for Delivering Superior Customer Service

01 Apr 2016

Customer service leaders need to rethink their approaches and shift their strategies to go beyond engagement, taking advantage of the collective wisdom in and around the enterprise, new technologies, and closed-loop processes. (Featured on SmartCustomerService.com.)