Glance Expands Cobrowse Platform

Glance Networks, a visual engagement solutions software company, has expanded Glance Cobrowse with modules that enable sales, support, and service agents to visually collaborate with customers.

Glance has also strengthened its partnerships with Salesforce.com, Genesys, Interactive Intelligence, Moxie, SAP, and Zendesk.

The new Cobrowse modules include the following:

• Cobrowse CRM, for integrating Glance Cobrowse with CRM systems to measure the impact of cobrowse on first call resolution, average handling times, and more. Glance has out-of-the-box integrations with Salesforce.com, Zendesk and others. In addition, Glance APIs allow customers to integrate to almost any solution.
• Cobrowse Connect to expand CRM's reach with proactive notifications that customers are online.
• Cobrowse Outreach to be notified in real time when high-value customers are online. Sales representatives can then instantly reach out to these customers to provide concierge-level assistance and close the deal.
• Browse-With-Me, empowering customers to browse with other experts, family members, and friends, sharing anything from financial paperwork to furniture options online.

"When Glance Cobrowse is supercharged with these unique new capabilities, organizations can instantly improve the customer experience, understand which customers need assistance, and close bigger deals for immediate improvement of the bottom line," said Tom Martin, Glance Networks' CEO, in a statement. "By limiting the number of questions needed to get to the core of customer issues and questions, efficiencies and satisfaction improve for both the customer and the agent."

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