NICE has hailed cloud, digital, and AI technologies as transformative, and proves it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event.
Databricks elevates efficiency and customer trust with writing help
The New Jersey Devils and Prudential Center score big with Verizon.
AI-powered digital assistant drives 27 percent increase in new CDs
Payments and expanded CRM capabilities grow association business.
The two technologies together lead to better sales, marketing, and customer service experiences.
The human touch will become a rare opportunity for differentiation.
We were built for change, but why is it so hard to embrace?
Cracking a mystery of modern revenue optimization.
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