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April 27, 2022
Viewpoints
Invest in Customer Service Technology to Make Agents More Empathetic
01 Jan 2022
Agent empathy is developed over time, and the right technology can bring it out. (Featured on SmartCustomerService.com.)
Small Biz Buzz
The Next Frontier in Customer Engagement: Streaming Video
07 Apr 2022
But be warned: Livestreaming isn't easy, even if it looks that way.
CRM Across the Wire
Alida Adds Video Capabilities to TXM Platform
26 Apr 2022
Alida's Spring 2022 Total Experience Management product release delivers more than a dozen new features.
Freshworks Launches CRM for E-Commerce
26 Apr 2022
Freshworks' CRM for E-Commerce unifies conversational messaging, marketing, sales, and customer support.
Qualtrics Partners with UPS
26 Apr 2022
Qualtrics' Delighted feedback solution is now available in the UPS Digital Connections program.
RollWorks Integrates with Drift
26 Apr 2022
RollWorks has launched a conversational chat integration with Drift.
Sprinklr Integrates with Amazon Connect
26 Apr 2022
Sprinklr connects its Modern Care solution with Amazon Connect. (Featured on SmartCustomerService.com.)
TCN Launches Data Explorer for Contact Center List Management
26 Apr 2022
TCN's Data Explorer is a data visualization and compliance tool for list management. (Featured on SmartCustomerService.com.)
Merge Releases Unified CRM API
25 Apr 2022
Merge adds a fifth category of integrations with Unified CRM API.