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November 14, 2016

CRM Featured Articles

CallidusCloud Acquires Datahug

With the purchase, CallidusCloud adds predictive sales forecasting and analytics capabilities to its Lead to Money suite.

Viewpoints

Product Data Drives the Omnichannel Consumer Experience

Accurate product data lays the foundation for a positive omnichannel customer experience.

The Death of the Call Center?

How to update legacy contact center system for better customer experiences. (Featured on SmartCustomerService.com.)

Case Studies

MedPro Stops Wasting Leads with Velocify

The medical waste management firm's new platform keeps a lid on promising sales opportunities

The Tipping Point

Is Customer Immersion the New Customer Engagement?

With augmented and virtual reality, customers can have immersive experiences with brands

CRM Across the Wire

noHold Integrates Its Virtual Assistants With Facebook Messenger

The integration connects Facebook's 900 Million users to their own virtual assistants.

Adobe to Acquire TubeMogul

TubeMogul acquisition brings video advertising platform to Adobe Marketing Cloud.

ValueSelling Associates Releases eValuePrompter 6.2

eValuePrompter is a cloud-based sales enablement tool.

Webbula Integrates With Adobe Audience Manager

The integration brings Webbula's consumer and business audiences data to Adobe Audience Manager.

Pinterest Expands Global Marketing Developer Partner Program

New partners adjust, AppsFlyer, and Neustar now allow users to measure their Pinterest ad campaigns.

Verint Enhances Its EFM Solution

Verint adds geolocation capabilities to its Enterprise Feedback Management (EFM) solution.