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June 03, 2019

CRM Featured Articles

Salesforce Announces Blockchain Platform

The platform brings blockchain and CRM together with the goal of enabling companies to create blockchain networks, workflows, and apps that deliver new customer experiences.

Viewpoints

The Fundamentals of a Customer-First Service Approach

Modernizing your service organization requires a data-driven mindset. (Featured on SmartCustomerService.com.)

Introducing the 5 Stages of B2B Sales Transformation

Today's sales environment is a complex landscape of technologies, content, processes, and people all working together to offer seamless, relevant, and personalized experiences. If that doesn't happen with B2B sellers, buyers quickly move on.

Reality Check

AI Is Driving Sales Management’s Interest Across the Board

Not surprisingly, artificial intelligence is infusing every part of the sales process

CRM Across the Wire

Contact Centers Shifting to AI, Aragon Research Finds

The contact center software market is transitioning from traditional offerings to cloud and artificial intelligence-based offerings, according to a new report from Aragon. (Featured on SmartCustomerService.com.)

LiveRamp Launches Authenticated Traffic Solution

LiveRamp Authenticated Traffic delivers enhanced addressability with better consumer visibility and control.

Unmetric Adds Image Analytics for Branded Social Content

New capabilities enable digital marketers to identify the objects and image colors in branded social content.

Callsign Partners with Vonage to Boost Customer Authentication

Callsign chooses Nexmo, the Vonage API platform, to deliver more secure communications for banking customers

ProTexting Integrates With Google Calendar

Integration with Google Calendar helps ProTexting users plan SMS campaigns.

Experlogix Named a Preferred Solution for Microsoft Dynamics 365

Experlogix CPQ is now a preferred solution for Microsoft Dynamics 365 for Sales and Customer Engagement.