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May 17, 2010
CRM Featured Articles
IBM Extends its Integration Portfolio by Acquiring Cast Iron Solutions
15 May 2010
Based on its belief that the cloud computing market will continue to grow, IBM acquires a SaaS leader.
Magazine Features
The Trouble with Tribal
11 May 2010
In the drive for the tribal experience, Self-Service 1.0 no longer works.
Viewpoints
9 Ways to Successfully Manage Customer Feedback
11 May 2010
Feedback can improve your business — if you know how to listen.
Connect
Boarding the Cluetrain
11 May 2010
Transparency and authenticity are the cornerstones of trust between a company and its customers.