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June 14, 2023
CRM Featured Articles
Pega Unveils Plans for the Autonomous Enterprise at PegaWorld iNspire
12 Jun 2023
Pegasystems today at its PegaWorld iNspire conference made the case for generative and analytical AI with the latest additions in Pega Infinity '23.
Viewpoints
How to Remove Effort from 3 Phases of the Self-Service Journey
01 Mar 2023
Customers reward companies that minimize their frustration during service and support interactions. Here's how to do that. (Featured on SmartCustomerService.com.)
Case Studies
Genesys Cloud 3 Solves GSG Staffing Challenge
30 May 2023
The graphics firm increases call center productivity with Genesys' workforce management.