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May 09, 2011
CRM Featured Articles
Mobile Marketing on the Rise, While Social Marketing Suffers “Growing Pains”
05 May 2011
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Ifbyphone Widget Brings Calls into Zendesk's Customer Support Platform
04 May 2011
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Viewpoints
Top 5 Reasons Your Company Should Use Social Media to Improve CRM
06 May 2011
Low cost and communities top the list
Customer Centricity
There’s No Substitute for Experience
15 Apr 2011
A salesperson must make a customer feel as if he must have it
Reality Check
Three Cheers for Honest CRM Vendors
15 Apr 2011
Dishonest practices that overpromise and underdeliver must be rooted out