CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 01, 2010

CRM Featured Articles

3 Reasons High-Tech and Communications Need Social Media for Survival

An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.

Multiple Changes in the Gartner Magic Quadrant for CRM Multichannel Campaign Management

Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.

Magazine Features

Market Leaders: Open-Source CRM

Market Leaders: Consultancies

Viewpoints

6 Best Practices for Growing a Successful Online Community

Enterprise 2.0 and Gov 2.0 communities are a mindset, not a toolset.

The Social Work of Social CRM

Collective intelligence can find a needle in a haystack.