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November 22, 2010

CRM Featured Articles

Avaya Releases Aura Contact Center

Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.

Magazine Features

Proactive: Take the Initiative

Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.

Viewpoints

The Decline of IVR

The always-connected customer prefers self-service smartphone applications.

Front Office

Act or Be Acted Upon

Being more proactive is not merely a nice thought, it's essential.