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August 12, 2020
CRM Featured Articles
Sprinklr Launches Sprinklr Community
11 Aug 2020
Sprinklr Community helps companies create online communities directly on their websites for customers to troubleshoot problems, ask questions, and share ideas.
Viewpoints
Top 10 Actions to Increase Self-Service Effectiveness
01 May 2020
Companies need to adjust their strategies for customer self-service amid the continuing crisis and beyond. (Featured on SmartCustomerService.com.)
3 Questions to Ask Your Conversational AI Vendor
07 Aug 2020
Conversational assistants are becoming key components of customer engagement strategies. Here's how to find one that's right for you.
Case Studies
WestJet Customer Satisfaction Takes Off
27 Jul 2020
The small airline benefits from a bot built by Netomi for Facebook Messenger
CRM Across the Wire
Claravine Integrates with Adobe Experience Manager
11 Aug 2020
Claravine's Adobe Experience Manager integration will allow marketers to enhance optimization of search, social, personalization, analytics, and more.
FullContact Partners with LiveIntent to Create an Integrated Identity Resolution Solution
11 Aug 2020
The partnership brings together LiveIntent's NonID with FullContact's PersonID for a comprehensive view of customers.
SurveyMonkey Launches Tech Partner Program
11 Aug 2020
More than 100 companies, including Salesforce, Microsoft, Zendesk, HubSpot, MailChimp, Constant Contact, Gainsight, and Freshworks, integrate with SurveyMonkey.
Dynata Acquires Sharpr
11 Aug 2020
Dynata's acquisition of Sharpr expands its Insights platform capabilities, enabling access, sharing and publishing of research.
Evolve IP Integrates with Microsoft Teams and Workspaces
07 Aug 2020
Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces. (Featured on SmartCustomerService.com.)
Creatio Introduces Six Free Solutions on Creatio Marketplace
06 Aug 2020
Six new add-ons expand what companies can do with typical Creatio's CRM apps.