CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 06, 2023

Viewpoints

Rethinking the Value Proposition of the Contact Center

Here are five key changes to reframe the value equation of the contact center. (Featured on SmartCustomerService.com.)

Case Studies

Calendly Routes Success to Smith.ai

BPO increases bookings with higher-quality sales leads.