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July 31, 2017
CRM Featured Articles
Nuance Introduces IVR to Digital
27 Jul 2017
Nuance IVR to Digital connects traditional phone and digital channels with an AI-powered omnichannel solution. (Featured on SpeechTechMag.com.)
LinkedIn Marketing Solutions Announces Website Demographics
26 Jul 2017
The solution aims to help marketers discover the professional traits of their website visitors.
Viewpoints
Today’s Customer Service Looks More Like a Hybrid
01 Jan 2017
How companies can leverage a hybrid agent-assisted/self-service approach for better customer experiences. (Featured on SmartCustomerService.com.)
How to Make Your CRM and Your Marketing Automation Get Along
24 Jul 2017
Before you achieve the necessary integration, your sales and marketing teams have to carry out the crucial first step: communication.
Pint of View
Vice Squad
29 Jun 2017
The art of selling things that are bad for you
CRM Across the Wire
Gryphon Launches Sales Performance Dashboard 2.1
27 Jul 2017
The latest version of Gryphon Networks' SPD arms sales managers with real-time tools to track the phone-based effectiveness of sales teams.
X2CRM Releases Enterprise Open-Source CRM Version 6.9
27 Jul 2017
X2CRM V6.9 introduces Amazon AWS and Google Cloud deployment options and mobile enhancements.
Qualtrics Launches Qualtrics iQ
27 Jul 2017
Qualtrics iQ brings predictive intelligence and statistical analysis to the customer experience design process.
Falcon.io Unveils Instagram Measurement
27 Jul 2017
Falcon.io's new Instagram analytics will enable users to enhance their content strategy through customizable reports.
InsideView Introduces Expert Services for B2B Sales and Marketing
27 Jul 2017
The first Expert Services offering will help companies identify and target their total addressable markets.
ForeSee Updates ForeSee CX Suite
26 Jul 2017
Five new features round out the latest version of Foresee's CX Suite. (Featured on SmartCustomerService.com.)
DialogTech Launches Dashboard Insights
26 Jul 2017
DialogTech's new marketing dashboards for phone call analytics also incorporate data from Google Analytics, AdWords, Bing, Facebook, and Twitter.