CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
April 06, 2020
CRM Featured Articles
Adobe Pinpoints Digital's Importance at Online Event
31 Mar 2020
Adobe is expanding the capabilities of Experience Cloud with application services that make more information available to businesses.
Viewpoints
How the Customer Service Industry Can Deal with Coronavirus
01 Mar 2020
It's important now more than ever to communicate clearly with customers. (Featured on SmartCustomerService.com.)
Make the Contact Center Your Powerhouse During Uncertain Times
01 Apr 2020
To deliver the best CX during an unprecedented crisis, organizations must leverage technology in the contact center to personalize and optimize every step of the customer journey.
Insight
Browsers Respond to Consumer Distaste for Cookies
26 Mar 2020
Google is following Apple's and Mozilla's moves to block third-party cookies, but what are the alternatives?
CRM Across the Wire
NICE inContact Partners with Zoom on Cloud Communications Platform
03 Apr 2020
NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers with video communications. (Featured on SmartCustomerService.com.)
Medallia Launches Insights Suite
03 Apr 2020
Medallia Insights Suite provides consumer insights through a unified market research suite.
NICE inContact Partners with RingCentral
02 Apr 2020
The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents. (Featured on SmartCustomerService.com.)
Airship Updates Journeys with New Visualizations
02 Apr 2020
New capabilities unify all aspects of journey creation, management, and optimization for marketers.
Service Objects Updates DOTS Global Email Validation
02 Apr 2020
The new release of Service Objects Email Validation now provides an expanded range of global addresses.
Talkdesk Announces Flexible Deployment and Guardian
01 Apr 2020
Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers. (Featured on SmartCustomerService.com.)
Brainshark Partners with GO1 on Sales Training
01 Apr 2020
GO1's content library complements Brainshark-created courses and curricula.