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February 17, 2020
CRM Featured Articles
LinkedIn Updates Sales Navigator
12 Feb 2020
LinkedIn's quarterly update to Sales Navigator includes new search, contact management, alerting, and system administrator features.
Viewpoints
Tips to Avoid Keeping Customer Experience at the Mercy of Legacy Infrastructure
01 Aug 2019
Contact centers often come up short due to a lack of timely access to relevant data and the inability to derive real-time insights from it. (Featured on SmartCustomerService.com.)
Scouting Report
The WFO Market Continues to Beat All Odds
10 Jan 2020
Buoyed by productivity and innovation, workforce optimization remains a perennial enterprise software success story
CRM Across the Wire
ClearSlide Extends Gong Integration for Advanced Visibility into Customer Interactions
14 Feb 2020
ClearSlide leverages Gong revenue intelligence capabilities to improve sales outcomes.
Talkdesk Launches Virtual Agent
13 Feb 2020
Virtual Agent is the first of Talkdesk's aggressive 20-in-20 release program to introduce more than 20 products in 2020. (Featured on SmartCustomerService.com.)
RingCentral Integrates with NetSuite, Salesforce, and Microsoft Teams
13 Feb 2020
RingCentral continues to expand its cloud communications, collaboration, and contact center platforms with close to 3,000 certified integrations.
Zipwhip Launches Texting Widget
13 Feb 2020
Zipwhip Texting Widget lets business embed texting right into their CRM systems.
Nimble Launches Prospector 2.0
12 Feb 2020
Nimble's redesigned Prospector browser extension helps people engage prospects, nurture relationships, and capture new leads enriched with business insights.
Quiq Launches Quiq IQ for Designing and Deploying Bots
12 Feb 2020
Quiq IQ helps companies build bots for customer service across messaging channels.