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June 07, 2023

Viewpoints

Is 'Phygital' the Future of CX?

Digital tools have upgraded how we shop, but physical experiences haven't lost value. Brands need to migrate toward CX strategies that integrate physical and digital touchpoints.

Almost Half of Customer Service Reps Think Tech Will Replace Them. Here’s Why

The fear of being replaced is not related to the number of rep enablement capabilities a rep interacts with in their job.