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August 13, 2014

CRM Featured Articles

The Real Truth About CRM Success

Without influence, great strategies and technologies can fall flat.

Magazine Features

The 2014 CRM Influential Leaders

Whether their contributions are longstanding or just now being felt, these five visionary individuals have the potential to shape the industry's future.

Viewpoints

Dos and Don'ts for Customer Onboarding

A good first impression can mean the difference between success and failure.

Voice of the Customer

Is It Time to Moneyball Customer Experience?

Create a competitive advantage by looking at data through a broader lens.

CRM Across the Wire

First Data Partners with LocalVox

The partnership between First Data and LocalVox brings added insight to SMBs.

Lyris Updates Its Real-Time Retargeting App

New offering converts behavioral insights into refined segmentation, automated product recommendations, and Web site personalization.

PeopleLinx 3 Bridges the Gap Between Social and Sales

New user interface and dashboards highlight the release of PeopleLinx 3 social selling platform.

Sailthru Now Integrates with Facebook Custom Audiences

Integration leverages Sailthru Smart Data and enables marketers to identify consumers likely to convert and drive revenue through the Facebook Custom Audiences interface.

Netop Improves Online Chat Tools

Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams