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February 07, 2011
CRM Featured Articles
Convio Acquires Analytics and Data Intelligence Firm StrategicOne
01 Feb 2011
The addition of data intelligence services strengthens Convio's enterprise offering.
Insight
What’s Next for Third-Party Support?
31 Jan 2011
Oracle lawsuits against SAP and Rimini Street signal a fork down the road
Pint of View
Where You At?
31 Jan 2011
Because GPS wasn't enough for some people, we now have LBS
Scouting Report
How to Listen to the Voice of the Customer in a Multichannel World
25 Jan 2011
Contact center surveying/enterprise feedback is a vital first step
The Tipping Point
Pick a Strategy Before It Picks You
31 Jan 2011
Social media engagement requires a well-thought-out enterprise-wide approach