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January 02, 2019
CRM Featured Articles
VanillaSoft Enhances Geographical Information System
19 Dec 2018
Enhancements aim to make sales appointment planning more efficient.
SAP Announces Enterprise Information Management Updates
18 Dec 2018
The updates aim to reduce the complexity of managing data.
Magazine Features
To Market Events, Make Them Memorable
01 Jan 2019
It's important for attendees to remember the company, and for the company to remember attendees
Viewpoints
How AI Will Transform the Customer Service Agent Workforce
01 Jul 2018
Contact center automation will pave the way for several new types of agents. (Featured on SmartCustomerService.com.)
How to Choose the Best Sales Process for Your Business
20 Dec 2018
There is no pipeline panacea or one-size-fits-all solution. To decide what sales process is right for you, trust your knowledge and your data.
CRM Across the Wire
Lead Liaison and Avery to Complement Event Lead Capture Solution
02 Jan 2019
A relationship with Avery allows Lead Liaison users to create and print badges at events.
NetFactor Solution Integrates Bombora’s B2B Intent Data with Visitortrack’s Anonymous Website Visitor Details
26 Dec 2018
NetFactor's new solution lets companies harness more predictive marketing capabilities.
ActiveCampaign Launches Conversations Communication Platform
26 Dec 2018
ActiveCampaign's new conversational platform offers chat and email.
Accenture to Acquire Knowledgent
26 Dec 2018
Accenture's acquisition of Knowledgent will amplify capabilities around data-powered business intelligence.
OpenText Integrates HighTail and Media Management
19 Dec 2018
The integrations allow marketing teams to collaborate in the cloud.
Unmetric Adds Instagram Impressions and Reach to Analyze
19 Dec 2018
Unmetric's new analytics product enables social media analysts to estimate impressions & reach of Instagram posts and track and benchmark Instagram campaign performance.