CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 31, 2021

Magazine Features

Contact Center Infrastructure: It's Time to Assess Your Tools and Technology

Weigh your capabilities, identify weaknesses, and implement multichannel solutions that keep pace with industry standards and consumer expectations.

Viewpoints

Establishing the Right Goals and Metrics for Your Agents

Quality customer service and performance targets shouldn't have to conflict. (Featured on SmartCustomerService.com.)

CRM Across the Wire

UJET Partners with CX Effect

Partnership brings together UJET's cloud contact center platform with CX Effect's advisors.

VidiPlus Offers Virtual Meetings for Sales and Marketing

VidiPlus' platform-agnostic virtual presentation software for video conferencing includes integration with WhatsApp desktop video calls.

Airship Launches Live Chat

Airship's Live Chat is the latest addition to its Customer Engagement Platform.

Tattle Integrates with Paytronix

Tattle and Paytronix integration brings customer feedback and ordering data together for restaurant operators.

Khoros Joins Adobe Exchange Partner Program

Khoros integrates its customer engagement software with Adobe Experience Cloud.

Airtable Launches Marketing Solution

Airtable Marketing provides tools and workflows for many common marketing tasks.