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August 20, 2014
CRM Featured Articles
Customer Experience 2014: How to Influence and Win Customers
19 Aug 2014
Want to really please your customers? Step away from technology for a minute and go old school. (Featured on SmartCustomerService.com
Viewpoints
Win Over Consumers with Intelligent, Targeted Marketing
25 Jul 2014
Choose the latest technology over hit-or-miss efforts.
Insight
How to Master the Mobile Mind Shift
01 Aug 2014
It's all about adding utility to mobile moments.
Is Kid-Targeted Marketing Unethical?
01 Aug 2014
With children going online more often, Internet advertising comes under scrutiny.
CRM Across the Wire
evolve24 and Sherpa Analytics to Merge
19 Aug 2014
The merger of evolve24 and Sherpa Analytics will lead to a bigger and stronger big data analytics company.
CallTrackingMetrics Releases Keyword Spotting
19 Aug 2014
Keyword spotting allows businesses to instantly act on and report on inbound phone calls without listening to a single recording. (Featured on SpeechTechMag.com.)
[24]7 Releases [24]7 Speech
18 Aug 2014
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
LeadSift Releases Audience Intent Miner to Bring Ad Targeting to Twitter
18 Aug 2014
Audience Intent Miner lets marketers identify, understand, and target customers by demographics and psychographic data from Twitter.