CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 01, 2023

Viewpoints

Generative AI's Contributions to Contact Centers and Customer Service

We are only at the beginning of what generative AI and other AI technologies are expected to contribute to contact centers and customer service organizations during the next few years. (Featured on SmartCustomerService.com.)

Insight

Required Reading: Rethink Go-to-Market with a Growth Mindset

Consider naming a chief growth officer who's responsible for the full customer journey.