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October 22, 2014

CRM Featured Articles

Insightly Integrates CRM Solution with Quickbooks Online, Dropbox, and Box

Greater demand for file-sharing capabilities drives integrations.

Insight

How Mature Is Content Marketing?

Eighty-five percent of B2B marketers can't attribute business value to content activity.

Case Studies

Medical Alert Puts Five9 on Call

In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.

CRM Across the Wire

Qualtrics Unveils Vocalize VoC Solution

New Qualtrics Vocalize platform is a voice of customer solution that collects data from many sources.

Cotap Launches External Messaging and Salesforce.com Integration

Cotap's new release enables mobile messaging to anyone in a business network.

Contact Solutions Creates Business Intelligence Gateway

Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.

eTrigue Adds More Email Providers to VisitIQ

Marketers can now leverage additional email providers for delivery of VisitIQ-enabled links and add marketing automation intelligence to ordinary email.

Noble Systems Adds Real-Time Screening to Speech Analytics

Real-Time Speech Analytics can provide agents and supervisors immediate feedback during the call. (Featured on SpeechTechMag.com.)