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April 15, 2020
CRM Featured Articles
CRM Software Sees Strong Market Growth
13 Apr 2020
Wider CRM adoption yields better sales performance, BCC Research concludes.
Viewpoints
Tips for Creating the Ultimate Customer (Virtual) Experience
01 Oct 2019
There's an abundance of digital customer interaction tools that can replace the in-person experience, but choosing the right one will take some effort. (Featured on SmartCustomerService.com.)
Insight
Sales Analytics Show Strong ROI, Gartner Finds
26 Mar 2020
Coaching and skills development uses deliver the largest benefit
Case Studies
Nosto Helps Industry West Furnish Shoppers with Personalization
26 Mar 2020
The home decor retailer's website is optimized with AI to improve conversions
CRM Across the Wire
PCI Pal Launches PCI Pal Rapid Remote
14 Apr 2020
Rapid Remote helps companies deliver secure payment services with home and remote workers within 48 hours.
Jivox Extends Dynamic Creative Optimization to the Connected TV Market
14 Apr 2020
Jivox's partnership with Tremor Video brings CTV viewer insights through Jivox's enhanced omnichannel personalization platform.
MessageGears Launches Segment for Creating Dynamic Audiences
14 Apr 2020
MessageGears' Segment helps marketers do more with their data and export audiences to third-party providers.
SightCall Offers Free Access to SightCall Visual Support for Users Fighting COVID-19
13 Apr 2020
SightCall is offering free access to SghtCall Visual Support on Salesforce AppExchange for collaboration in a real-time video environment. (Featured on SmartCustomerService.com.)
ZoomInfo Launches Intent Solution for Marketing and Sales
09 Apr 2020
ZoomInfo Intent helps B2B companies identify, prioritize, and engage leads based on buying signals.
Verint Unveils Work-From-Home Programs
09 Apr 2020
Verint's latest offerings address needs to improve workforce visibility, compliance, and productivity amid COVID-19 outbreak.