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August 16, 2023
Viewpoints
Shifting Talent Strategies to Drive Low-Effort Resolution
01 May 2023
Service leaders must focus their talent strategy on identifying and hiring reps who demonstrate traits that improve their ability to deliver low-effort resolution. (Featured on SmartCustomerService.com.)
End Notes
AI and Drive-Thrus Make a Bad Combo
06 Jul 2023
AI-powered speech recognition is not up for this McChallenge.