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December 17, 2018
CRM Featured Articles
Jivox Announces New Omnichannel CX Solutions
13 Dec 2018
The solutions allow brands to deliver consistent, personalized customer experiences across paid and owned digital channels.
Lead Liaison Launches Domo Connector
12 Dec 2018
The connector allows users to bring data collected in Lead Liaison into their Domo account and reporting dashboards.
Viewpoints
The One Transformational Thing That Contact Centers Can Learn from Uber and Lyft
01 Jun 2018
Guidance is the key to Uber's and Lyft's successes, and it can work for contact centers too. (Featured on SmartCustomerService.com.)
Insight
The Post-Purchase Experience Is Essential to Retaining Customers
01 Dec 2018
A recent report from BRP lays out eight best practices for retailers to improve the post-purchase experience
Scouting Report
Smarter Bots Mean Greater Innovation, Productivity, and Value
21 Nov 2018
Robotic process automation is allowing companies to re-imagine and re-invest in all aspects of their businesses
CRM Across the Wire
HG Data Audience Extends Technographics
14 Dec 2018
Through LiveRamp partnership, HG Data is now able to support Facebook, Adobe, Twitter, and Salesforce digital marketing platforms.
Bigtincan Updates Unified Sales Learning, Coaching and Onboarding Platform with Fall Release
13 Dec 2018
Bigtincan has added video coaching, chatbot support and enriched adaptive intelligence capabilities to the Bigtincan Hub.
SightCall Releases SightCall Visual Support for Salesforce Lightning
13 Dec 2018
The AR-powered video assistance platform provider has released a video call app in the Salesforce App Exchange.
RollWorks Adds Account-Based Ad Retargeting
13 Dec 2018
RollWorks' new ABM capabilities let marketers reach even more key decision-makers at key accounts.
Swiftpage Acquires Kuvana
12 Dec 2018
Kuvana's technology already powers the all-new Act! Marketing Automation.
Formstack Acquires QuickTapSurvey
12 Dec 2018
With its acquisition of QuickTapSurvey, the data capture and workflow provider is expanding its international presence and its offline and mobile capabilities.