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March 21, 2016
CRM Featured Articles
Lattice Engines Releases Lead Enrichment
17 Mar 2016
The new tool arms B2B marketers and sales reps with insights to better segment and target their accounts.
Gartner Business Intelligence and Analytics Summit, Day 2: Creativity Is Key
16 Mar 2016
Speakers and sessions focused on approaching data and analytics in nontraditional ways.
InContact Expands Its Customer Interaction Cloud
15 Mar 2016
The latest release from inContact provides omnichannel routing, workforce optimization, voice as a service, and an open cloud platform. (Featured on SmartCustomerService.com.)
Viewpoints
5 Ways to Unlock Dollars Hidden in Your Sales Contracts
08 Mar 2016
Contract lifecycle management software isn't only helping legal—the sales department gets a boost as well.
Customer Service: A Chance to Build Loyalty
01 Sep 2015
Every interaction is a moment in truth that can turn customers into brand advocates. (Featured on SmartCustomerService.com.)
Insight
Data Scientist Is This Year's Hottest Job
22 Feb 2016
Glassdoor rankings identify data scientist as the best job in America
CRM Across the Wire
TrueInfluence Partners with Bombora
18 Mar 2016
The partnership will bring Bombora's intent data to TrueInfluence InsightBASE.
Broadvoice Adds Contact Center Capabilities
17 Mar 2016
Partners can bundle new cloud-based contact center services from Five9 with PBX. (Featured on SmartCustomerService.com.)
OpinionLab Launches Its Winter 2016 Release
17 Mar 2016
OpinionLab's VoC solution helps companies act on customer feedback.
ReadyTalk Integrates with Act-On
16 Mar 2016
The newest integration provides lead generation from webinars.
Jive Updates Many of Its Collaboration Tools
16 Mar 2016
New corporate communication offering, integration with Sysomos, and HIPAA compliance for Jive-w apps further bolster Jive's product suite.
Gigya Launches Registration-as-a-Service
15 Mar 2016
Gigya's Registration-as-a-Service (RaaS) is an end-to-end customer registration system.
The Next Step
CRM in Accounting: The Tide Turns?
22 Feb 2016
An industry begins to accept it has to work harder to find and keep customers—and CRM can help