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December 21, 2020

Viewpoints

Building a Resilient Business: Three Steps for Maximizing Customer Lifetime Value

CX leaders should prioritize listening to customers and making sure their teams are responsive on social media and traditional channels. (Featured on SmartCustomerService.com.)

Brand Loyalty Hinges on Emotional Connections

Companies can build lasting loyalty by forging an emotional, purpose-driven connection—and by designing loyalty programs that reflect and promote their brand values.

Insight

Pandemic Highlights Need for Intelligent Routing

Better routing will decrease call waiting and handling times as consumer patience wanes

CRM Across the Wire

Centerfield Adds Chat to Its Dugout Platform

Centerfield's Dugout customer acquisition platform gains omnichannel capabilities with AI-powered chat.

Linc Launches Promotion Support Digital Worker

Linc's Promotion Support Digital Worker helps consumers with promo code support without the need for a live agent.

Talkdesk Joins the AWS Partner Network

Talkdesk can now offer its cloud-based contact center software to Amazon Web Services users.

Fanplayr Launches Product Recommendations

Fanplayr Product Recommendations offers integrated, comprehensive, real-time behavioral personalization for ecommerce.

Neustar Launches Fabrick ID

Neustar Fabrick powers digital marketing and measurement with a privacy-centric, unified ID solution.

LinkedIn Launches Product Pages

LinkedIn Product Pages help companies nurture conversations and build brand affinity with customers around their products.