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March 20, 2024

Viewpoints

Is the Next Generation of Chatbots Here?

A few high-profile AI flubs show there's still work to be done. (Featured on SmartCustomerService.com.)

Elevating GenAI for Use By All

Unlike many other technologies, generative AI is accessible to organizations and contact centers of all types and sizes. (Featured on SpeechTechMag.com.)