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June 10, 2024
Magazine Features
BYOD Is More Manageable Today
31 May 2024
The barriers to managing employees' personal devices are coming down, helping fuel the bring-your-own-device trend.
Viewpoints
How AI-First Automation Is Transforming the Conventional Contact Center
01 Mar 2024
Driven by the need for cost optimization and enhanced customer experience, contact centers are being urged to embrace AI for agent productivity to reach new heights of efficiency. (Featured on SmartCustomerService.com.)