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June 12, 2024

Viewpoints

From Buzzwords to Business Reality: How Composability Is Transforming Retail Tech

Composability, headless commerce, and microservices are transforming retail tech by enabling adaptable, modular architectures that empower businesses to meet digital transformation demands.

Do Virtual Queues Work?

Virtual queues can work well when used sparingly and in situations where customers benefit from not having to wait on hold. (Featured on SmartCustomerService.com.)