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November 19, 2018

CRM Featured Articles

Zoho Updates CX Platform with Zia and New Analytics Tool

The latest version of Zoho CRM Plus is powered by the company's Zia virtual assistant as well as a new offering, Zoho Analytics.

LinkedIn Sales Solutions Announces New Sales Navigator Features

The new features include alerts, custom lists, and a ‘reports to' field on the lead page.

Viewpoints

What the Customer’s Voice Can Tell a Business

There's a lot of insight that can be pulled from customer communications, and bots can help make sense of it all. (Featured on SmartCustomerService.com.)

Insight

Personal Digital Twins Look Like the Answer for Marketers

New technology holds the key for increasing personalization and reducing data risks

Voice of the Customer

How Do You Listen to Your Customers?

You need a listening architecture to get the most from customer insights

CRM Across the Wire

Sprout Social Integrates with HubSpot

The integration between Sprout Social and HubSpot will help bridge the gap between companies' marketing and customer care teams.

GetResponse Launches Beam Social Media Marketing App

With GetResponse's Beam app, anyone can create and promote videos, animations, and slideshows on social media and measure the results.

Microsoft to Acquire Bot Developer XOXCO, Adds AI to Power BI

The acquisition of XOXCO brings together leading bot development communities to help advance conversational AI. (Featured on SmartCustomerService.com.)

Nimble Releases Mobile 3.0 for Android

Nimble also included enhanced relationship and pipeline manager for Office 365 and G Suite in its latest release.

Showpad Acquires Meeting Intelligence Platform Voicefox 

Showpad also introduced new integrations and personalization capabilities to create a more seamless workflow for inside sales reps.