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May 29, 2013

CRM Featured Articles

Big Data Is Only One Part of the Personalization Equation

IBM Smarter Commerce speakers tout the importance of the customer.

IBM Grooms Watson for Customer Service

Debuts IBM Watson Engagement Advisor for omnichannel support.

SDL Launches Social Customer Analytics Framework

Measures customer, brand, product sentiment based on myriad factors.

Telligent Partners with SoCoCare for Social Customer Service

SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.

D&B Releases Hoovers Analytics Product

Solution expands big business insight to smaller organizations.

Viewpoints

Real-Time Marketing for a Real-Time World

Boost loyalty and profitability with event-based marketing.

Insight

Price Shapes Satisfaction

In a tight economy, companies must use VoC solutions for price sentiments.

Marketing and Sales Need Social Alignment

Teams should unify their social media strategies.