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                    November 01, 2010
                
                        
        
            CRM Featured Articles
    
        
            Socialcast Extends Its Reach
        
        
            
                
                    20 Oct 2010
        
        
            SocialcastReach, the latest update to the company's collaboration platform, extends the collaboration effort to other enterprise applications.
    
                    
                        
        
            Magazine Features
    
        
            How Can I Help You?
        
        
            
                
                    04 Nov 2010
        
        
            Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? 
    
                    
                        
        
            Viewpoints
    
        
            CRM: More Relevant Than Ever
        
        
            
                
                    25 Oct 2010
        
        
            We're facing a period of significant change — and measuring the impact of change is what CRM does best.
    
                    
                        
        
            Customer Centricity
    
        
            Buzz, Buzz, Buzz
        
        
            
                
                    04 Nov 2010
        
        
            Enough with the buzzwords and hype. Let's start doing.