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November 01, 2010
CRM Featured Articles
Socialcast Extends Its Reach
20 Oct 2010
SocialcastReach, the latest update to the company's collaboration platform, extends the collaboration effort to other enterprise applications.
Magazine Features
How Can I Help You?
04 Nov 2010
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
Viewpoints
CRM: More Relevant Than Ever
25 Oct 2010
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Customer Centricity
Buzz, Buzz, Buzz
04 Nov 2010
Enough with the buzzwords and hype. Let's start doing.