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January 30, 2012

CRM Featured Articles

Xactly Ups Ante of Sales Comp Software

Xactly Express Plan Store features personalized rules engine, prebuilt templates for commission automation.

New Satisfaction Index Reveals Most Satisfied Customers in the World

Australia and Canada lead the world in positive customer feedback.

Smartlogic Releases New Content Intelligence Platform Features

Company adds multilingual capabilities, semantic visualization, a feedback tool, and more.

Altitude Software and Virtual CSR Partner

Virtual CSR adds Altitude's software suite to deliver business value at the point of contact with the customer.

Viewpoints

Harnessing the Power of Social Media

Are you prepared to meet the challenge?

Insight

Tablets and Smartphones Transform the In-Store Customer Experience

Retailers hope to give consumers new incentives to shop at brick-and-mortar stores

The Tipping Point

Redefining CRM

Why one size fits all no longer does