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May 26, 2021

Viewpoints

Supreme Court Rules on the Future of Outbound Dialing

The latest Supreme Court ruling is a necessary, but only a first step in reforming the Telephone Consumer Protection Act. (Featured on SmartCustomerService.com.)

Insight

Americans Lack Digital Privacy Knowledge

Most people do not fully read privacy agreements, a study finds.

CRM Across the Wire

Reputation Debuts Reputation Score Portal

Reputation Score Portal uses structured and unstructured data to provide a comprehensive view of customer sentiment.

LinkedIn Adds Event Capabilities to LinkedIn Marketing

LinkedIn is adding event advertising, streaming, and analytics capabilities to its marketing product portfolio.

Chorus.ai Launches Momentum to Transform Relationship Visibility Inside CRM

Chorus.ai's Momentum solution unlocks insights to help revenue leaders identify and mitigate deal risks.

SalesLoft Integrates with 6sense

SalesLoft and 6sense integration helps sellers identify and engage active buyers.

Dynamic Yield and Leaf Announce Integration

The integration between Leaf and Dynamic Yield brings together in-store and online personalization.

Invoca Acquires DialogTech

Invoca expands its call tracking and analytics capabilities with its DialogTech acquisition. (Featured on SpeechTechMag.com.)

Ada Integrates with Oracle and Intercom

Ada Glass APIs bring Ada contact center functionality to leading customer experience platforms.