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March 04, 2024

Viewpoints

How to Empower Your Sales and Marketing Teams with CRM Tools in 2024

Salesforce and other top CRM platforms require proper integration with existing systems and continuous employee training to maximize efficiency, data analysis, personalized marketing, and sales/marketing collaboration.

Four Predictions for the Contact Center of the Future

Thanks to the advancements of generative artificial intelligence, the call center and its agents will rapidly evolve in the years ahead. (Featured on SmartCustomerService.com.)