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June 15, 2022

Viewpoints

The Right Digital Transformation Strategy is Critical for Field Service

Technology alone is not going to do much good when it comes to serving customer and employee needs. (Featured on SmartCustomerService.com.)

Insight

Voice Assistants Still Underutilized for Business

Despite widespread availability, companies and customers aren't interacting with them.

CRM Across the Wire

Neustar Launches Marketing and Analytics Clean Room

Neustar's Marketing and Analytics Clean Room provides a secure environment for data collaboration, audience targeting, and marketing analytics

Nametag Launches Customer Identification Solution

Backed by Multi-Factor Identity, Nametag's AI enables customer support teams to authenticate any customer in seconds.

CloudShare Integrates with HubSpot

CloudShare's customer engagement data can now be accessed directly from HubSpot's platform.

ASAPP Launches AutoCompose for Agent Messaging

ASAPP's AutoCompose offers agents suggested responses for digital customer messaging requests. (Featured on SmartCustomerService.com.)

Outreach Moves to AWS Marketplace

Outreach's sales execution platform is now available through the AWS Marketplace

LiveRamp Joins Salesforce AppExchange

LiveRamp on AppExchange enables customers to accelerate their digital transformation journeys and extend Salesforce Marketing Cloud Customer Data Platform (CDP).