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March 27, 2024
CRM Featured Articles
A New Class of Multimodal AI Agents Can Plan, Reason And Explain
25 Mar 2024
A new patent underscores the uniqueness of the neuro-symbolic AI approach to create hallucination-free conversations between humans and AI agents. (Featured on SmartCustomerService.com.)
Viewpoints
Transform Customer Service and Support with Dynamic Customer Engagement
01 Jan 2024
In 2024, organizations must adopt sustained, dynamic, and proactive engagement throughout the customer lifecycle. (Featured on SMartCustomerService.com.)