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August 29, 2022

CRM Featured Articles

ABM's Focus Is Shifting Dramatically, Forrester Finds

More smaller firms are adopting account-based marketing strategies as the discipline is more established.

Viewpoints

How to Use Social and Private Messaging in Digital Customer Service

Customers want to connect with companies the same way they message with friends and family, pushing organizations to integrate private and social messaging into their customer service channel mix. (Featured on SmartCustomerService.com.)

Immersive Employee Experiences Offer Organizations a Talent Advantage

Enhancing candidate and employee experiences can have benefits that go beyond making an organization more enticing.

Case Studies

CINC Now Sees the Full Story

The real estate tech provider has gained visibility into its mobile app with FullStory.

CRM Across the Wire

Daon Partners with Neustar for Call Authentication

Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing.

Lumavate Introduces Mobile Messaging for Businesses

Lumavate Mobile Messaging provides targeted and personalized compliant text messaging.

SugarCRM and ResPax Partner

SugarCRM and ResPax collaboration will yield a fully integrated CRM and tour booking platform for the travel and tourism industry

InfoSum Partners with Neustar and IRI

Partnerships bring identity resolution and new datasets to InfoSum's Data Clean Room.

Forethought Launches Assist Automations

Forethought's Assist Automations helps customer service agents create automated workflows. (Featured on SmartCustomerService.com.)

Chatbot Market to Reach $13.9 Billion by 2027

IMARC Group projects 24.7 percent CAGR for the next five years for the chatbot market.