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July 12, 2023

Viewpoints

4 Ways to Hone Your Emotional Intelligence and Build a Great Team

Enhance team relationships by developing self-awareness, embracing challenges, expressing gratitude, and fostering transparency with your employees through emotional intelligence.

5 Steps to Strengthen the Performance of Your Outsourcing Partner

These actions will get outsourcing partners back on track when performance and customer experiences suffer. (Featured on SmartCustomerService.com.)