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October 30, 2023
CRM Featured Articles
SAP Debuts CX Generative AI Capabilities at CX Live
25 Oct 2023
SAP is adding generative artificial intelligence across its Customer Experience portfolio.
Viewpoints
Why Customer Service Teams Have a Pivotal Role for AI to Thrive
01 Jun 2023
While AI will benefit many divisions and departments, the most fertile ground to successfully launch it will be the service organization. (Featured on SmartCustomerService.com.)