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September 12, 2016
CRM Featured Articles
Salesforce.com Unveils Lightning Bolt for Community Cloud
08 Sep 2016
The framework is designed to help companies get up and running with their web-based customer community pages.
Infer Launches Analytics Package for Microsoft Power BI
07 Sep 2016
The new solution identifies untapped revenue opportunities in the sales pipeline.
Salesforce.com Offers Configure, Price, Quote Tools on Service Cloud Lightning
06 Sep 2016
Customer support representatives will have the means to manage the sales life cycle.
Magazine Features
Citizen Relationship Management Requires a Different CRM
01 Sep 2016
Government can't do what businesses do, but citizens still expect the same kind of customer service
Viewpoints
How to Apply Insights to the Customer Experience
08 Sep 2016
Between marketing, fulfillment, and support, there are dozens of interactions that make up, and affect, the customer experience. Here's how to get a handle on them. The first in a two-part series.
The New Customer Service Standard: From Fast Food to Fine Dining
01 Mar 2016
Companies need to transform their field service offerings with a new menu of advanced options. (Featured on SmartCustomerService.com.)
Scouting Report
Workforce Optimization Is Poised for Big Changes
01 Sep 2016
The cloud, integrated suites, and Big Data are transforming the market, and vendors must adapt
CRM Across the Wire
Aria Systems Launches Aria Crescendo
09 Sep 2016
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
GetResponse Updates Its Android App
08 Sep 2016
GetResponse adds campaign summary, global search, advanced search for contacts, tag and score, and multiuser support to mobile app for Android.
InsideSales Releases InsideSales Essentials for SMBs
08 Sep 2016
The new InsideSales Essentials package is a sales acceleration tool for small and midsized businesses.
TripFlock CRM Launches Social Media Tools
07 Sep 2016
TripFlock is streamlining the complex process of drafting, publishing, sharing, and monitoring social content.
Sprinklr Integrates with LINE Business Connect
07 Sep 2016
Through this integration global brands can now publish content to LINE Business Connect.