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January 16, 2013

CRM Featured Articles

Cloud Sherpas Acquires Innoveer, Navigis

Acquisitions expand the cloud integrator's CRM advisory and cloud integration services.

Retailers Remake Store Strategies

At NRF 2013, major brands say they're rethinking in-store, online purchase behaviors.

Reevoo Releases New Social Data Analytics Solution

Revoo Insights uncovers opportunities, trends, and issues, allowing businesses to accelerate responses to customer needs.

60 Minutes with The Container Store, Starbucks, and Whole Foods CEOs

Leaders weigh in on the economy, government.

Case Studies

IVR Fuels Improved Customer Service for Propane Supplier

AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc.

The Tipping Point

Add Customer Satisfaction Through Analytics

Improve customer value to boost profitable growth.