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March 08, 2017

CRM Featured Articles

Pega Adds Desktop Analytics Layer to Its Customer Service Platform

Pegasystems' new AI-powered capabilities pull insight from the solutions agents rely on and identify processes that slow down daily activities. (Featured on SmartCustomerService.com.)

Magazine Features

The Three Ts of a Winning Sales Team

Talent acquisition, training, and time management can help sustain a successful sales culture

Viewpoints

8 Reasons Why Sales Reps Should Preschedule Cold Calls

Sure, it can be unpleasant. But blocking out time for cold calling, and sticking to it, will make you a more disciplined, focused salesperson.

The Intersection of Customer Service and Social Media

8 mistakes companies make when dealing with customers on social media. (Featured on SmartCustomerService.com.)

The Tipping Point

3 Ways Mobile Messaging Boosts Customer Service

Messaging tools are wildly popular, but that's not the only reason to make them a service option

CRM Across the Wire

Yellowfin Partners with Pitney Bowes to Launch Spectrum Visual Insights

Spectrum Visual Insights blends Yellowfin's business intelligence platform with Pitney Bowes' Spectrum Customer Information Management platform.

Jivox Introduces Neuron Machine Learning Technology

Jivox Neuron helps companies accelerate the personalization of their digital marketing materials at scale.

RedPoint Global Releases Customer Engagement Hub

RedPoint's customer data platform helps companies engage with consumers using their own profiles.

Act-On Launches Adaptive Journeys

Act-On's Adaptive Journeys introduces a predictive engagement engine to help marketers personalize contacts.

Dun & Bradstreet Launches D&B Hoovers

Dun & Bradstreet helps sales and marketers with the launch of the D&B Hoovers sales acceleration platform.