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March 20, 2013
CRM Featured Articles
Interactive Intelligence Launches Cloud Solution for Small Contact Centers
18 Mar 2013
CaaS Small Center is geared for contact centers with fewer than 50 agents.
Asahi Technologies Extends SplendidCRM with Multiple User Capabilities
18 Mar 2013
The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.
inContact Expands Cloud Platform With Social Customer Care Offering
18 Mar 2013
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
Call Center Corp Introduces AnswerClick
18 Mar 2013
AnswerClick brings in natural language processing to the call center market.
Viewpoints
The Art of the Screen Share
27 Feb 2013
An age of online meetings calls for new sales skills.
Insight
Adoption Monitoring Meets Subscription Service Models
01 Mar 2013
Companies look for ways to lengthen and enrich customer relationships.
Required Reading: Building Authentic Customer Connections
01 Mar 2013
Welcome to the relationship era.