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May 17, 2023
Viewpoints
Tips for Navigating AI and Automation
01 Feb 2023
Contact centers lag behind other departments in automation, so here are some areas that can be automated and a plan for doing so. (Featured on SmartCustomerService.com.)
Scouting Report
The Transformation of Workforce Engagement Management
24 Apr 2023
After a strong year, these solutions are poised for a wave of innovation, thanks to AI.