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September 15, 2014
CRM Featured Articles
Social Communities May Be the Ticket to Winning Customer Satisfaction
11 Sep 2014
It may take a village to keep your customers happy and improve your bottom line, but you need patience. (Featured on SmartCustomerService.com.)
Vocus Marketing Rebrands as OutMarket, Strengthens Marketing Automation Arm
08 Sep 2014
OutMarket will cater to midsize companies' marketing needs.
Viewpoints
Dear CRM, It's Not You...It's Me
28 Aug 2014
Understand and work around the limitations of your CRM solution.
Insight
Twitter Updates Its Analytics Offering
01 Oct 2014
Tweet Activity Dashboard helps companies see how posts perform.
Customer Experience
What Makes a Successful Mobile User Experience?
01 Sep 2014
Uncovering the traits that set industry leaders apart.
CRM Across the Wire
Wipro Partners with Adobe for Premier Digital Marketing Services
12 Sep 2014
The partnership is expected to yield marketing, commerce, analytics, and customer experience solutions.
EspoCRM Launches as an Open-Source Application
11 Sep 2014
EspoCRM fine-tunes daily operations and automates sales processes.
Tellwise Integrates Smart Messages with Salesforce
10 Sep 2014
The new buyer collaboration engine lets salespeople focus on customer engagement with improved forecasting accuracy.
Hootsuite and Contactzilla Team Up
10 Sep 2014
The partnership between Hootsuite and Contactzilla brings social listening to contact management,
CertainSource Launches Source Efficiency Index to Rate Customer Acquisition Spending
10 Sep 2014
New metric provides marketers a standard grade for overall efficiency of their acquisition spending across channels, vendors, media types, and campaigns.
Fonality Releases CRM Link for salesforce.com
10 Sep 2014
New feature enhances Fonality's business phone system and CRM integration for Salesforce customers.