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April 24, 2023
Viewpoints
Three Ways LLMs Will Revolutionize Customer Support
02 Jan 2023
Large language models are disrupting CX. Here's where the tech is at and where it can best be applied to get the most out of your CX. (Featured on SmartCustomerService.com.)
Composable Commerce: A Practical Option for CX Enrichment and Future-Proofing
19 Apr 2023
A fully customizable commerce stack that delivers precisely tailored experiences and supports innovation has been the goal of composable commerce strategy. Now retailers seem ready to adopt the approach.